Refund policy

Cancellations 

Orders can be cancelled at any time before dispatch. Once the order has been dispatched cancellation is no longer possible and a return must be issued.

However, if a pre-ordered product is delayed past its original release date, customers can cancel and receive a full refund with no cancellation fee.

Stock Availability

Because our products are listed across multiple platforms, stock discrepancies may occasionally occur. For instance, an item may appear available on our website but be sold out elsewhere.

• If an item is found to be out of stock after purchase, we will contact the customer to confirm whether they would still like the remaining items shipped or to cancel the entire order.
• If no response is received within 2 days, we will proceed with shipping the available items and issue a refund for the out-of-stock card(s).

Returns

We have a 30-day return policy. This means you have 30 days after receiving your item to request a return. Cards are sold as seen; all cards are catalogued before sending and compared against the card on return. We reserve the right to refuse a refund if the card does not match our database. Any booster boxes must be returned with the seal and shrink wrap intact.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

We will only exchange items if they arrive faulty, defective or damaged. As mentioned above, please inspect your order upon reception and contact us if there are any issues.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping

If you apply for any of the above, please contact us via email or live chat before shipping back the order.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

NMD Collectables can not be held responsible for any supplementary costs incurred by a customer caused by delayed/lost/misrouted orders.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.